The situation where the surveillance camera and mobile phone cannot connect may be caused by a variety of reasons, including but not limited to equipment power supply problems, network connection problems, router settings problems, wireless signal interference, account information update needs, etc. The following are some specific troubleshooting steps and solutions:
Equipment power supply problem: Make sure the camera is powered normally and use the standard power adapter for power supply.
Network connection problem:
Check whether the camera indicator light is always green to confirm whether the camera is connected to the router's Wi-Fi signal normally.
Make sure that the front-end router can access the Internet normally and has not changed the configuration, such as Wi-Fi name or password modification.
If a dual-band router is used, check whether the problem is caused by the mobile phone connecting to the 5G signal and the camera does not support the connection to the 5G signal.
Wireless signal interference: Try to place the camera near the router, or fix the wireless channel of the router to reduce wireless interference.
Account information update needs: If the mobile phone number changes, you need to update the account information and associate the new mobile phone number with the monitoring account.
Other troubleshooting methods:
Check whether the network port is loose and try to replace the network cable.
Make sure the network segment of the router recorder is consistent and try to reselect automatic IP address acquisition.